Privacy Policy

At Creative Counseling Works ("we," "us," or "our"), safeguarding your privacy is our highest priority. This Privacy Policy outlines how we collect, use, maintain, and disclose information collected from users (each, a "User") of the therapistgreensboronc.com website ("Site").

This policy applies to the Site and all professional services offered by Creative Counseling Works throughout North Carolina.

1. Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including when Users visit our site, fill out a contact form for individual counseling, or request a consultation.

Types of Data We May Collect:

• Contact Information: Name, email address, phone number.
• Appointment Details: Preferred times or service types (e.g., family therapy).
• Technical Data: IP address and operating system via Cookies.

2. HIPAA & Protected Health Information (PHI)

While this website collects basic contact data, Creative Counseling Works operates in full compliance with the Health Insurance Portability and Accountability Act (HIPAA) regarding your clinical information.

Website vs. Clinical Records: Information submitted through this website’s general contact forms is used for scheduling and administrative purposes. Once you become a patient, your clinical records are stored in a separate, secure, HIPAA-compliant Electronic Health Record (EHR) system.

Sensitive Information: We strongly advise against submitting detailed trauma details or social security numbers via standard web forms. Please reserve those for your secure intake portal.

3. How We Use Collected Information

• To Improve Customer Service: Responding to inquiries from Adams Farm or Lindley Park neighbors more efficiently.
• To Personalize User Experience: Understanding which services (like couples counseling) are most relevant to our community.
• Administrative Responses: Using your email to respond to specific questions regarding insurance or therapist availability.

4. Web Browser Cookies

Our Site may use "cookies" to enhance User experience. You may choose to set your web browser to refuse cookies, though note that some parts of the Site (like the scheduling widget) may not function properly.

Google Analytics: We use anonymized data to track general usage patterns (e.g., "30% of visitors are seeking online therapy in Raleigh"). This data does not personally identify you.

5. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We only share generic aggregated demographic information with trusted affiliates for reporting purposes.

Legal Compliance: We may disclose information if required by law or in belief that such action is necessary to comply with North Carolina mandatory reporting laws (specifically regarding child safety) or to protect the safety of our users.

6. Changes to This Privacy Policy

Creative Counseling Works has the discretion to update this policy at any time. We encourage Users to frequently check this page for any changes. By using this Site, you signify your acceptance of this policy.